VibroBet Privacy Policy

We respect your privacy and are committed to protecting your personal data at every stage of your relationship with us. This Privacy Policy explains how VibroBet collects, uses, stores and protects the information you share with us when you visit vibro.bet, register an account, play our games or contact our support team. By using our services, you agree to the practices described below.

Who We Are

VibroBet is operated by Novasphere Entertainment, a company registered in Costa Rica under registration number 3-102-925440, with its registered address at Boulevard Ernesto Rohrmoser, Sabana Business Center, Piso Doce, Mata Redonda, San Jose, Costa Rica. At Vibro Bet, we act as the data controller responsible for the personal information you provide when creating an account or using our casino, live casino, sportsbook and mini games platform.

Information We Collect

We collect several categories of information to provide, maintain and improve our services. Our VibroBet platform gathers data directly from you, automatically through your use of our website and app, and from third parties such as payment providers and verification services.

• We gather registration data including your name, date of birth, email address, phone number and country of residence.
• We collect identity verification documents such as ID cards, passports, driver's licences and proof of address for KYC purposes.
• We record payment information, including proof of ownership of the payment method, deposit details and transaction history.
• We track your gaming activity, betting patterns and account balance to improve our services and detect unusual behaviour.
• We collect technical data such as your IP address, device type, browser and cookies when you visit our site.
• We may request face or phone verification and information about the source of funds or source of wealth during enhanced due diligence.

How We Use Your Information

Here at VibroBet, we use your data for legitimate business purposes connected to running our casino and sportsbook services. Our VibroBet team processes your information to manage your account, process deposits and withdrawals, verify your identity and comply with legal obligations.

• We use your information to open and manage your account, including administering the VibroBet Welcome Package and other promotions.
• We process your data to complete withdrawal requests, including full KYC verification before releasing funds.
• We apply enhanced due diligence to high-value transactions, atypical betting behaviour or links to higher-risk jurisdictions.
• We use your contact details to send account notifications, promotional offers and customer support responses.
• We analyse gameplay data to prevent fraud, money laundering and underage gambling.

Legal Basis for Processing

We at VibroBet rely on several legal grounds to process your personal data, including your consent, the performance of our contract with you, our legitimate business interests and our obligation to comply with applicable law, including anti-money laundering regulations.

Sharing Your Information

Our Vibro Bet platform may share your data with trusted third parties who help us operate our business. We do not sell your personal information to third parties for marketing purposes.

• We share data with payment processors, banks and e-wallet providers to complete deposits and withdrawals.
• We share data with identity verification and fraud prevention services to comply with KYC requirements.
• We may disclose information to regulators, law enforcement or legal authorities when required by law.
• We work with game providers such as Evolution, Play'n GO and Pragmatic-style partners who may receive limited gameplay data necessary to operate their games.

Data Retention

We retain your personal data for as long as necessary to provide our services and to meet our legal, accounting and regulatory obligations. Where you close your VibroBet account, we may still retain certain records related to transactions, verification documents and communications for a period required by applicable financial and anti-money laundering laws.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, remember your preferences and analyse traffic on our website and app. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our services.

International Data Transfers

Because VibroBet serves players across the United Kingdom, Philippines, France, Spain, Greece and Italy, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica. We take appropriate measures to ensure your information remains protected wherever it is processed.

Data Security

We are committed to protecting your data using appropriate technical and organisational measures, including encryption, restricted access controls and secure servers. Despite our efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of your information.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. Our VibroBet compliance team will respond to legitimate requests in accordance with applicable law.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You can withdraw consent at any time where processing is based on consent.

Verification and Enhanced Due Diligence

Before processing any withdrawal, we require full KYC verification, including identity documents, proof of address, date of birth and proof of ownership of your payment method. We at VibroBet may apply enhanced due diligence to high-value or unusually frequent transactions, repeated deposits and withdrawals with little gameplay, or the use of multiple payment methods. Until you provide the requested documents, we may delay, cancel or return your withdrawal to your balance, or in cases of confirmed policy breaches, confiscate funds and block your account.

Children's Privacy

Our services are strictly intended for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we take reasonable steps to prevent underage individuals from registering an account with us.

Marketing Communications

We may send you promotional offers, including information about our Welcome Package, reload bonuses and VIP rewards, provided you have not opted out. You can unsubscribe from marketing communications at any time through your account settings or by contacting our support team.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of VibroBet after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about how VibroBet collects, uses or protects your personal data, please contact our support team through live chat, available 24/7, our contact form, or by emailing support@vibro.bet or support@vibro2.bet. We are here to help you understand your rights and address any privacy concerns.